START: Nov 5 / 2009 11:42AM
END: Nov 6 / 2009 9:40 AM
STATUS: CLOSED

Details:

On Nov 5, 2009 at appox: 11:42am our mail server was blacklisted with yahoo.com. The reason for the blacklist is still undetermined, however we are currently working with yahoo.com to remove this blacklist.

UPDATE
Nov 6, 2009 at 7:15am
We have also noticed other domains have blacklisted our mail server. We have been in contact with all those domains and are working through the removal of these new blacklists.

We have found the cause of this issue, A non Cyberlink rogue user used our mail server as one point to send mass emails through. This user has now been blocked from our network.

We apologize for any inconvenience this has caused.

Posted By: Network Operations    noc@cyberlink.bc.ca

START: Oct 27 / 2009 - 8:25am
END: oct 27 / 2009 - 4:35pm
STATUS: CLOSED

Details:

At this time, our dialup pool in Cranbrook is ringing busy.

We have opened a trouble ticket with Telus and hope to have this outage resolved soon.

If it is critical that you connect via dialup during this outage, you have the option of using our dialup pools in Kimberley and Invermere.

Kimberley: 250-427-2350
Invermere: 250-341-3105

UPDATE:
16:35 Oct 27, 2009 - This issue is now resolved.

We apologize for the inconvenience.

Posted By: Network Operations    noc@cyberlink.bc.ca

START: Jun 20 / 2009 8:00pm
END: Jun 22 / 2009 9:27am
STATUS: CLOSED

Details:

A problem was found with our AntiSpam Server which cause delays in the transfer of emails.

This problem has now been rectified and emails are now moving thorough the systems as normal.

Posted By: Network Operations    noc@cyberlink.bc.ca

START: Jan 22 / 2009
END: Jan 23 / 2009 @ 3:01pm
STATUS: CLOSED

Details:

After the DSL upgrade that was completed on Jan 21,2009, we still have reports of DSL Subscribers having problems connecting to some websites.

The problem has to do with our Upstream provider.
Their technicians are currently working on this problem and they hope to have a resolution very soon.

We apologize for the inconvenience this may cause.

UPDATE
Jan 22 @ 11:00am

Some sites are still not responding as normal
,gov.bc.ca is a known network that is non responsive.
UPDATE
Jan 23 @ 3:00pm

Internet access issue have now been resloved

Posted By: Network Operations    noc@cyberlink.bc.ca

START: Jan 21 / 2009
END: Jan21/ 2009
STATUS: CLOSED

Details:

At this time, Some of our DSL Subscribers are experiencing problems sending email. This is due to a recent upgrade to some of our DSL Subscribers. Our technicians are currently working on this problem and we hope to have a resolution very soon.

We apologize for the inconvenience this may cause.

Posted By: Network Operations    noc@cyberlink.bc.ca